I have received an additional invoice due to ‘weight adjustments’, what does this mean?

Within logistics, the highest value between actual and volume weight is taken into consideration. The actual weight is the effective amount of kilograms of your shipment. The volume weight is calculated based on the measurements of the shipment, using the following formula: length (cm) x width (cm) x height (cm) / volume factor. Volume factor can be found on the website of the carrier.

When booking a shipment in our booking tool, rates are being calculated based on actual weight and volume weight. After the carrier has collected a shipment, it will go through highly advanced measuring devices. If differences are being measured, it will affect the actual weight or volume weight of your shipment. These differences will affect the costs of your shipment and therefore will be charged with an additional invoice due to “Weight adjustments”.

To prevent weight adjustments, we advise you to book your shipment with a few cm or kg difference. We also recommend that you take photos of your shipment before shipping it.

Still have a question: please contact us.

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