Parcel International is a part of Tailormade Logistics Europe (TALE B.V.) TALE attaches great importance to ensuring your privacy and protecting your personal data. TALE will handle your personal data with care and only disclose them to third parties if this is necessary for the execution of the agreement (for instance to the carrier you have chosen) with you, or if TALE is obliged to do so by law.
Processing of personal data
If you use the services of TALE or contact us because you are interested in our services, we will process certain information about you. We collect and use your personal data only to provide prominent products, services, websites and mobile applications.
Which personal data do we collect?
We collect personal data when you use our services, so that we can provide you with the best possible experience.
Personal data are collected when you:
• Create an account;
• Book a shipment;
• Ask for help or information from our service team;
• Complete the contact form or subscribe to our newsletter;
• Apply for a job or participate in other activities for which information is required.
These personal data include your:
• Contact details, including your name, company name, e-mail address, telephone number, delivery and billing address and booking history;
• Login and account details including password and user ID;
• Payment details such as account number and/or credit card details.
TALE processes your personal data for the following purposes:
• To implement the agreement that you conclude with TALE;
• To comply with obligations under applicable laws and regulations;
• To contact you after you have filled In a web form and asked us to contact you (by telephone);
• To approach you with information about our products and services via e-mail (marketing purposes);
• To improve and optimise the operation and performance of our services (again, including our websites and mobile applications);
• To detect and prevent fraud and misuse of our services and systems;
• To collect statistical information about the use of our services;
• To understand and analyse how you use our services, and which products and services are most relevant to you.
Sharing data with third parties
We may share your personal data with affiliated companies within our company, with third parties with whom we collaborate so that we may integrate their services into our own services, and with trusted third parties, should they perform services on our behalf, such as:
• Processing credit card payments;
• Analysing our services and customer demographics;
• Communicating with you, for example by e-mail or surveys;
• Customer relationship management.
We only share your personal data when necessary for a third party to be able to perform the requested services or when this is necessary on our behalf. These third parties (and subcontractors) are subject to strict data processing requirements and may not use, share or keep your personal information for purposes other than those for which they were specifically engaged (or without your permission).
Transfer of personal data across national borders
Targeted advertisement or offers based on your interests may be offered to you, based on your activities on our websites. These offers are shown as various product banners when you are surfing. In addition, we collaborate with third parties for the management of advertising on our websites and on other websites. Our partners may use technologies such as cookies to gather information about such activities with the purpose of showing you advertisements based on your browsing habits and subjects you are interested in, and to measure the effectiveness of advertising.
Access, update or delete your data
To access your personal data, to view or update it, log in to your account and go to your account settings. It is also possible to subscribe or unsubscribe from our newsletter which we use to communicate our latest updates, news and offers.
If for any reason you are unable to access your account settings, please contact our service team.
A cookie is a small text file that is stored on your computer, tablet or smartphone during your visit to our website. This text file contains information that can be recognised again during a follow-up visit. Cookies and similar technologies on our website and in our mobile applications ensure that we can track your browsing behaviour, the links you click on and your type of device, and collect data, including analyses, on how you use our services. This allows us to provide relevant product offers and provide a better experience on our sites and mobile applications. We can also determine your location (IP address) so that we can personalise our services.
TALE uses the following cookies:
These cookies make sure the website works properly and it improves the functions of our web pages. Data collected by functional cookies are not used for marketing purposes.
Cookies that allow us to measure the usage of the site. The collected data will be combined and aggregated to allow us to do static analyses. We use these cookies to improve our website.
Cookies that allow us to offer you tailored content based on your browsing behaviour or to limit the number of times you see an advertisement. It allows us to measure the effectiveness of advertising campaigns and track whether ads have been properly displayed.
Adjusting your cookie settings
Deleting your cookie history
You can delete your cookie history by browser in the following ways.
Delete cookies in Internet Explorer
Click on the gear at the top right > Internet options> General tab. Under Browsing history, click on Delete. Select ‘Cookies and website data’ and click on Delete.
Delete cookies in Firefox
Click on the icon with 3 lines at the top right. Click on Options > Privacy & Security. Under Cookies and website data, click Delete data.
Delete cookies in Chrome
Click on the icon with 3 dots at the top right. Click History -> Clear browsing data. Select Cookies and other site data > Clear data.
Delete cookies in Safari
At the top left, click Safari -> Preferences -> Privacy -> Delete saved cookies and data -> Manage website data -> Delete all.
Delete cookies in Microsoft Edge
Click on the icon with 3 dots at the top right. Click Settings -> Clear browsing history. Select Cookies and saved website data and click on Delete.
Your data protection rights
Under the Personal Data Protection Act, you are entitled to ask TALE to inspect the personal data we have collected about you. When we receive such a written request, TALE will respond to this request within four weeks. If the personal data collected about you are incorrect, you can ask us to correct, supplement, delete or hide it. You also have the right to object to the use of your personal data for marketing purposes. If you have one of the aforementioned requests, please contact:
Date last revision: 25.05.2018