Privacy and cookie policy Parcel International

Parcel International is a part of Tailormade Logistics Europe (TALE B.V.) TALE attaches great importance to ensuring your privacy and protecting your personal data. TALE will handle your personal data with care and only disclose them to third parties if this is necessary for the execution of the agreement (for instance to the carrier you have chosen) with you, or if TALE is obliged to do so by law.

Processing of personal data

If you use the services of TALE or contact us because you are interested in our services, we will process certain information about you. We collect and use your personal data only to provide prominent products, services, websites and mobile applications.

Our privacy policy makes clear which data we collect and how and for what purpose we use your data. We also offer more clarity about how you can access and control your personal data.

Which personal data do we collect?

We collect personal data when you use our services, so that we can provide you with the best possible experience.

Personal data are collected when you:

• Create an account;
• Book a shipment;
• Ask for help or information from our service team;
• Complete the contact form or subscribe to our newsletter;
• Apply for a job or participate in other activities for which information is required.

These personal data include your:

• Contact details, including your name, company name, e-mail address, telephone number, delivery and billing address and booking history;
• Login and account details including password and user ID;
• Payment details such as account number and/or credit card details.

TALE processes your personal data for the following purposes:

• To implement the agreement that you conclude with TALE;
• To comply with obligations under applicable laws and regulations;
• To contact you after you have filled In a web form and asked us to contact you (by telephone);
• To approach you with information about our products and services via e-mail (marketing purposes);
• To improve and optimise the operation and performance of our services (again, including our websites and mobile applications);
• To detect and prevent fraud and misuse of our services and systems;
• To collect statistical information about the use of our services;
• To understand and analyse how you use our services, and which products and services are most relevant to you.

Sharing data with third parties

We may share your personal data with affiliated companies within our company, with third parties with whom we collaborate so that we may integrate their services into our own services, and with trusted third parties, should they perform services on our behalf, such as:

• Processing credit card payments;
• Analysing our services and customer demographics;
• Communicating with you, for example by e-mail or surveys;
• Customer relationship management.

Third-party websites

Our website and mobile applications contain links to websites of third parties. We are not responsible for the privacy policy or the content of third-party websites. Please read the privacy policy of the website you visit.

We only share your personal data when necessary for a third party to be able to perform the requested services or when this is necessary on our behalf. These third parties (and subcontractors) are subject to strict data processing requirements and may not use, share or keep your personal information for purposes other than those for which they were specifically engaged (or without your permission).

Transfer of personal data across national borders

If you use our services in a country other than the country where our servers are located, communication with us may result in the transfer of your personal data across international borders. In addition, when you contact us by telephone or start a chat, we may provide you with support from one of our worldwide locations, which may be outside your own country. In these cases, your personal data will be handled according to our privacy policy.

Website analysis

We use multiple web analytics tools provided by our service partners, such as Google Analytics, to gather information about your interaction with our website or mobile applications, including which pages you visit, which site you visited before you came to our website, how much time you spent on each page, which operating system and web browser you are using and your network and IP information. We use the information provided by these tools to improve our services. These tools place permanent cookies in your browser to identify you as a unique user the next time you visit our website. Such a cookie can only be used by the service provider (e.g.: Google for Google Analytics). The information collected via cookies can be transferred to and stored by these service partners on servers in a country other than where you live. Although the information collected does not contain any personal data, such as name, address, invoice details, etc., the information collected is used and shared by this service provider in accordance with their own privacy policy.

Targeted advertisement

Targeted advertisement or offers based on your interests may be offered to you, based on your activities on our websites. These offers are shown as various product banners when you are surfing. In addition, we collaborate with third parties for the management of advertising on our websites and on other websites. Our partners may use technologies such as cookies to gather information about such activities with the purpose of showing you advertisements based on your browsing habits and subjects you are interested in, and to measure the effectiveness of advertising.

Access, update or delete your data

To access your personal data, to view or update it, log in to your account and go to your account settings. It is also possible to subscribe or unsubscribe from our newsletter which we use to communicate our latest updates, news and offers.

If for any reason you are unable to access your account settings, please contact our service team.

Use of Cookies

A cookie is a small text file that is stored on your computer, tablet or smartphone during your visit to our website. This text file contains information that can be recognised again during a follow-up visit. Cookies and similar technologies on our website and in our mobile applications ensure that we can track your browsing behaviour, the links you click on and your type of device, and collect data, including analyses, on how you use our services. This allows us to provide relevant product offers and provide a better experience on our sites and mobile applications. We can also determine your location (IP address) so that we can personalise our services.

TALE uses the following cookies:

Functional cookies

These cookies make sure the website works properly and it improves the functions of our web pages. Data collected by functional cookies are not used for marketing purposes.

Analytic cookies

Cookies that allow us to measure the usage of the site. The collected data will be combined and aggregated to allow us to do static analyses. We use these cookies to improve our website.

Advertising cookies

Cookies that allow us to offer you tailored content based on your browsing behaviour or to limit the number of times you see an advertisement. It allows us to measure the effectiveness of advertising campaigns and track whether ads have been properly displayed.

Adjusting your cookie settings

If you do not want us or other websites to place cookies on your device, you can prevent the use of cookies by adjusting the settings of your browser. You will then receive a warning that cookies are being stored. If you do not allow the use of cookies, you may not be able to use all the features of the TALE website. We can then not guarantee optimal performance of our website. How you can adjust the settings differs per browser. Click on one of the links below to go directly to your browser’s manual:

Internet Explorer
Microsoft Edge

Deleting your cookie history

You can delete your cookie history by browser in the following ways.

Delete cookies in Internet Explorer
Click on the gear at the top right > Internet options> General tab. Under Browsing history, click on Delete. Select ‘Cookies and website data’ and click on Delete.

Delete cookies in Firefox
Click on the icon with 3 lines at the top right. Click on Options > Privacy & Security. Under Cookies and website data, click Delete data.

Delete cookies in Chrome
Click on the icon with 3 dots at the top right. Click History -> Clear browsing data. Select Cookies and other site data > Clear data.

Delete cookies in Safari
At the top left, click Safari -> Preferences -> Privacy -> Delete saved cookies and data -> Manage website data -> Delete all.

Delete cookies in Microsoft Edge
Click on the icon with 3 dots at the top right. Click Settings -> Clear browsing history. Select Cookies and saved website data and click on Delete.

Your data protection rights

Under the Personal Data Protection Act, you are entitled to ask TALE to inspect the personal data we have collected about you. When we receive such a written request, TALE will respond to this request within four weeks. If the personal data collected about you are incorrect, you can ask us to correct, supplement, delete or hide it. You also have the right to object to the use of your personal data for marketing purposes. If you have one of the aforementioned requests, please contact:

TALE reserves the right to make changes to this Privacy and Cookie Policy. It is advisable to regularly consult this privacy policy, so that you are aware of these changes.

Date last revision: 25.05.2018

* At Parcel International, the terms and conditions apply to every promotion. All prices are exclusive of VAT. In addition, levies may be charged that can not be calculated in advance.

KVK 24424543 | BTW NL818691232B01 | Rotterdam, Netherlands