Parcel International

Parcel International

Privacy Policy


If you use the services of TALE or contact us because you are interested in our services, we will process certain data from you. We only collect and use your personal data to deliver leading products, services, websites and mobile applications. Our privacy policy makes clear which data we collect and how and for which we use your data. We also offer more clarity about access to your personal data and how you can control this. What personal information do we collect? We collect personal data when you use our services, so that we can provide you with the best possible experience. Personal data is collected when you: • Create an account; • Post a shipment; • Ask our service team for help or information; • Fill in the contact form or sign up for the newsletter; • Applies to a vacancy or otherwise participates in activities for which information is required. These personal data include your: • Contact details, including name, company name, e-mail address, telephone number, delivery and billing address and booking history; • Login and account details including password and user ID; • Payment details such as account number and / or credit card details. TALE processes your personal data for the following purposes: • To implement the agreement you conclude with TALE; • To comply with obligations based on applicable laws and regulations; • To contact you, after you have filled in a web form and requested us to contact you (by telephone); • To contact you about our products and services via e-mail (marketing purposes); • To improve and optimize the operation and performance of our services (again, including our websites and mobile applications); • To detect and prevent fraud and abuse of our services and systems; • To collect statistical information about the use of our services; • To understand and analyze how you use our services and which products and services are most relevant to you.

Sharing data with third parties

We may share your personal information with affiliated companies within our company, with third parties with whom we collaborate so that we can integrate their services into our own services, and with trusted third parties should they perform their services on our behalf, such as: • Processing payments with credit cards; • Performing analysis of our services and customer demography; • Communicate with you, for example via e-mail or surveys; • Customer relationship management; Third party websites Our website and mobile applications contain links to third party websites. We are not responsible for the privacy policy or the content of third-party sites. Read the privacy policy of the website that you visit. We only share your personal information when it is necessary for a third party to perform the requested services or when it is required on our behalf. These third parties (and subcontractors) are subject to strict data processing conditions and may not use, share or retain your personal data for purposes other than those for which they were specifically collected (or without your permission).

Transfer of personal data across country borders

If you use our services in a country other than the country where our servers are located, communications with us may result in the transfer of your personal information across international borders. In addition, when you contact us by telephone or start a chat, we can provide support from one of our worldwide locations outside of your own country. In such cases, your personal information will be handled in accordance with our privacy policy.

Targeted advertisements

Targeted advertisements or offers based on interest may be offered to you and may be based on your activities on our websites. These offers are shown as different product banners when you are surfing. In addition, we work with third parties to manage advertising on our websites and on other websites. Our partners can use technologies such as cookies to collect information about such activities for the purpose of showing you advertising based on your surfing behavior and the things you are interested in, and to measure the effectiveness of advertising.

Access, update or delete your data

To access, view or update your personal data, log in with your account and go to your account settings. You can also subscribe or unsubscribe here for the newsletter in which we communicate our latest developments, news and promotions. If for any reason you are unable to access your account settings, please contact our service team.

Usage of Cookies

A cookie is a small text file that is stored on your computer, tablet or smartphone during your visit to our website. This text file contains information that can be recognized again during a follow-up visit. Cookies and similar technologies on our website and our mobile applications ensure that we can track your browsing behavior, the links you click on, your device type and collect data, including analysis, on how you use our services and how you use them. This allows us to provide you with relevant product offers and deliver a better experience on our sites and mobile. We can also determine your location (IP address), so that we can personalize our services. TALE uses the following cookies: Functional cookies
These cookies ensure that our website works properly and gives access to all functions on our website. The information collected via these cookies is not used for marketing purposes. Analytical cookies
Cookies that analyze usage on our website, such as the number of website visitors and which pages are visited. This allows us to improve our website. Advertising cookies
We use these cookies to display relevant and personalized advertisements or offers based on click behavior on our website. The effectiveness of advertisements can be measured and the number of times an advertisement is shown can also be limited.

Alter Cookie Settings

If you do not want us or other websites to place cookies on your device, you can prevent the use of cookies by adjusting the settings of your browser. You will then receive a warning that cookies are being placed. In the event that you do not allow cookies, you may not be able to use all the features of the TALE website. We cannot guarantee that our website works optimally. How you can adjust the settings differs per browser. Click on one of the links below to go directly to the manual of your browser:

ChromeFirefoxInternet ExplorerMicrosoft EdgeSafariOpera

Remove Cookie History

You can delete your cookie history per browser using the following methods: Delete cookies in Internet Explorer Click the gear in the top right> Internet Options> General tab. Click under Browsing history> Delete. Select "Cookies and website data"> Delete. Delete cookies in Firefox Click on the icon with 3 lines at the top right. Click on options> Privacy & Security. Click under Cookies and website data> Delete data. Delete cookies in Chrome Click on the icon with 3 dots at the top right. Click History -> Clear browsing data. Select Cookies and other site data> Delete data. Delete cookies in Safari At the top, choose Safari, and click Preferences> Privacy -> Delete saved cookies and data -> Manage website data -> Delete everything. Delete cookies in Microsoft Edge Click on the icon with 3 dots at the top right. Click Settings> Clear Browsing History. Select Cookies and saved website data> Delete.

Inspection, correction and right of objection

Pursuant to the Personal Data Protection Act, you are entitled to request that TALE view the personal data that we have collected about you. After receiving a written request, TALE will respond to this request within four weeks. If the personal data collected about you is incorrect, you can request us to improve, supplement, delete or block it. You also have the right to object to the use of your personal data for marketing purposes. For the aforementioned requests, you can contact: TALE B.V. Attn. Legal Affairs Department Straatweg 199, 3054 AE, Rotterdam (Netherlands). TALE reserves the right to make changes to this Privacy and Cookie policy. It is recommended that you regularly consult this privacy policy so that you are aware of these changes. Date of last change: 25.05.2018